Care in every envelope.
Clarity at every step.

Current service status

The portal is currently a demonstration. No physical cards are being prepared or dispatched through demo checkout, and the progress preview is simulated.

Personalisation & preparation

Each card has its own greeting and recipient address. Please check the details in your cart before confirming an order. Once live fulfilment opens, the order journey is designed to cover handwriting, packing, posting and delivery for each card individually.

Birthday and anniversary greeting cards will be dispatched within 3 days of order confirmation. This is a dispatch timeframe, not a promise of delivery within 3 days. Delivery time after posting depends on the destination and postal service.

Seasonal & occasion-based greetings

For seasonal and date-specific greetings such as Christmas, New Year, Teachers’ Day, Mother’s Day and Father’s Day, we aim to deliver your cards before the occasion. This is an aim, not a guaranteed delivery date. Please order early to allow time for handwriting and postal delivery.

For personal occasions such as birthdays and anniversaries, we will dispatch your cards within 3 days of order confirmation. Please allow additional time for postal delivery when choosing when to order.

Delivery options & postage

The portal displays domestic and international postage options, including standard and tracked choices. Postage is calculated per card and included in the total shown before checkout.

Live delivery destinations, postal partners, estimated domestic and international transit times, tracking availability and customs arrangements have not yet been confirmed. Displayed demo choices do not guarantee service to a destination.

Address changes & delivery issues

Please check the recipient name, full address and postal code carefully. If you discover an error, email support@thelittle.love to request a correction as soon as possible. Changes may not be possible after a card has been written or posted.

For a damaged or missing card, email support@thelittle.love with your order reference and any available photos or delivery details so we can review the issue. Damaged or missing cards are not eligible for voluntary refunds under our business policy, except where a refund is required by applicable law. For incorrectly personalised or incorrectly supplied cards, contact the same support address. Response times will be published before launch.

Returns & replacements

Cards containing a personal greeting are made for a particular recipient. The business’s change-of-mind return and exchange terms, including any exceptions for personalised work, are awaiting confirmation.

This does not remove remedies available under applicable consumer law for defective goods, incorrect supply, deficient service or other qualifying issues. Return instructions, any return address and responsibility for return postage will be supplied when a request is reviewed. Please do not post a return without instructions.

See the refund policy for cancellation and refund information.

Contact & business details

The Little Love is operated by Molly Joseph, the legal trading owner.

For customer support, order queries and policy requests, email support@thelittle.love. A designated grievance contact will be published before paid orders open.

Please do not send card greetings, recipient addresses, passwords or payment details in a public customer memory.